Butterfly is proud of the product line we offer to our customers. Our wide selection of quality jewelry, handbags, personal fragrances and other fine accessories all come with the Butterfly Product Guarantee. Our pledge to you is as straightforward as it is complete. It states simply... "We will gladly replace any product that is damaged or defective. If you are not satisfied with your merchandise, please contact your Coordinator within 60 days of receiving your order."